Privacy Policy

Last updated: June 1, 2025

1. Introduction

PT Vemax Distribution Indonesia ("Vemax", "we", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at vemax.co.id or contact us through the available communication channels.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with us:

• Identity Information: full name and company name
• Contact Information: WhatsApp number, email address, and phone number
• Business Information: business type, product needs, and the inquiries you submit
• Technical Information: IP address, browser type, pages visited, and visit duration (collected automatically)

3. How We Use Your Information

The information we collect is used to:

• Respond to your inquiries and quote requests
• Provide product information and solutions relevant to your business needs
• Process partnership requests and technical consultations
• Send promotional information or product updates (only if you have given consent)
• Improve our service quality and user experience on our website
• Comply with applicable legal obligations in Indonesia

4. Legal Basis for Data Processing

We process your personal data based on:

• Consent: when you voluntarily provide information through the contact form or WhatsApp
• Legitimate Interest: to respond to business inquiries and build commercial relationships
• Legal Obligation: in accordance with the applicable laws of the Republic of Indonesia

Our data processing refers to Law No. 27 of 2022 on Personal Data Protection (PDP Law) of the Republic of Indonesia.

5. Sharing Information with Third Parties

We do not sell your personal data to third parties. We may only share your information under the following circumstances:

• Official Brand Partners: EnGenius, Fanvil, Zycoo, Npartner, and Portalista for technical support or warranty verification, limited to the information required
• Service Providers: third parties that support our business operations (hosting, web analytics) under confidentiality obligations
• Legal Obligation: when required by applicable law or a valid court order

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or deletion. However, no system of data transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary for the purposes described in this policy, or as required by applicable law. Data that is no longer needed will be securely deleted or anonymized.

8. Your Rights

Under the PDP Law, you have the following rights regarding your personal data:

• Right of Access: request a copy of the personal data we hold about you
• Right to Rectification: request correction of inaccurate or incomplete data
• Right to Erasure: request deletion of data under certain conditions
• Right to Withdraw Consent: withdraw your consent to data processing at any time
• Right to Object: object to data processing for certain purposes

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. Cookies can be disabled through your browser settings, although some site features may not function optimally.

10. Links to Third-Party Sites

Our site may contain links to third-party websites (such as official partner brand pages). We are not responsible for the privacy practices of those sites and encourage you to read each site's privacy policy.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be announced on our website. Continued use of our services after changes are published constitutes acceptance of the updated policy.