Terms & Conditions

Last updated: June 1, 2025

1. Acceptance of Terms

By accessing and using the website vemax.co.id and the services provided by PT Vemax Distribution Indonesia ("Vemax", "we"), you confirm that you have read, understood, and fully agree to these Terms & Conditions.

2. Description of Services

Vemax is the authorized distributor of networking and connectivity products in Indonesia, covering the brands: EnGenius, Fanvil, Zycoo, Npartner, and Portalista. The services we provide include:

• Product information and networking solutions
• Price quotes and technical consultation
• Sale and distribution of products to resellers, integrators, and business end users
• After-sales service and technical support

These services are intended for business (B2B) purposes and do not serve individual retail purchases.

3. Use of the Website

You may use this website for lawful purposes. You are prohibited from:

• Using this site for activities that violate applicable laws or regulations in Indonesia
• Distributing content that is harmful, misleading, or contains malware
• Performing scraping, automated crawling, or attempts to exploit our systems without written permission
• Copying, distributing, or modifying site content without our consent
• Taking actions that place an unreasonable burden on the site's infrastructure

4. Intellectual Property Rights

All content on this site, including but not limited to text, images, logos, graphic design, icons, and source code, is the property of PT Vemax Distribution Indonesia or its licensors, and is protected by the copyright and intellectual property laws of the Republic of Indonesia.

The logos and brand names EnGenius, Fanvil, Zycoo, Npartner, and Portalista are trademarks of their respective owners. Vemax uses these names and logos as an authorized distributor with the permission granted.

Using material from this site for commercial purposes without our written permission is strictly prohibited.

5. Transaction and Quotation Terms

All prices, product availability, and offers communicated through our website or official channels are:

• Non-binding until set out in an official quotation document signed by both parties
• Subject to change at any time in line with price fluctuations from the principal
• In Indonesian Rupiah (IDR) unless otherwise stated in writing

Product purchase and delivery are subject to separate terms and conditions of sale agreed upon during the ordering process.

6. Warranty and After-Sales Service

Product warranties follow the terms set by each principal. Vemax acts as an intermediary for warranty claims in accordance with official procedures.

• Warranty does not cover damage caused by user error, natural disasters, or unauthorized modification
• Warranty claims must be accompanied by valid proof of purchase from Vemax or an authorized reseller
• Warranty duration varies by product; see each product's documentation for full details

7. Limitation of Liability

To the extent permitted by applicable law, PT Vemax Distribution Indonesia is not liable for:

• Indirect, incidental, or consequential losses arising from the use of our products or services
• Service disruptions, data loss, or system damage caused by factors beyond our control
• Inaccuracies in technical information caused by product updates from the principal without prior notice
• Losses arising from third-party website content linked from our site

Our total liability, in any situation, will not exceed the value of the relevant transaction between you and Vemax.

8. Confidentiality of Business Information

Pricing, offers, and transaction terms provided to you are confidential and intended solely for the recipient. You may not share this information with third parties without our written consent.

9. Privacy Policy

The collection and use of your personal data is governed by our Privacy Policy, which forms an inseparable part of these Terms & Conditions.

10. Changes to These Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Changes will be published on this page with the latest update date noted. Continued use of our services after changes are published constitutes acceptance of the updated terms.

We recommend that you review this page periodically.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes that arise will be resolved through:

• Amicable deliberation to reach consensus as the first step
• Mediation through a mutually agreed institution if deliberation does not result in agreement
• The West Jakarta District Court as the exclusive jurisdiction if mediation is unsuccessful

12. Severability

If any provision in this document is declared invalid or unenforceable by a competent court, that provision shall not affect the validity of the remaining provisions, which shall remain in full effect.